Refund Policy
Welcome to DriftGarden, located at 17 Pizza Street, Naples, 80132, Italy. We strive to ensure that our products not only tantalize your taste buds but also meet your satisfaction. This Refund Policy outlines how we handle refunds and returns for purchases made through our website driftgarden.sbs or directly from our location.
Order Cancellations
We understand that plans can change, and you may need to cancel your order. If you need to cancel, please contact us at +39 081 123 4567 as soon as possible. Cancellations are subject to the following conditions:
- Cancellations made before the order is prepared will be fully refunded to the original payment method.
- If the order is already prepared, we cannot offer a refund, as our meals are made to order.
Incorrect or Unsatisfactory Orders
If you receive an order that is incorrect, or you are not satisfied with your meal, please contact us within 2 hours of the order being delivered or picked up. You may be eligible for a full or partial refund or a replacement meal if the following conditions are met:
- The complaint is made within the specified timeframe, and the meal is mostly uneaten.
- We confirm that there was an error with your order, or the meal did not meet our quality standards.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards.
- Consumable goods such as soda and lemonade, if opened or partially consumed.
Refunds Process
Once we receive your valid refund request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call us, and we will guide you through the exchange process.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at:
DriftGarden
+39 081 123 4567
17 Pizza Street, Naples, 80132, Italy
Amendments to Refund Policy
We reserve the right to amend this Refund Policy at any time to reflect changes in our practices, services, or legal or regulatory requirements. The last update to our policy was made on April 1, 2023.
By ordering from DriftGarden, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.